Refund policy

We accept eligible returns within 14 days of delivery.

To be eligible for a return, merchandise must be unused, unopened when applicable, and returned in the same condition in which it was received, including original packaging when applicable.

To request a return, please contact us at hello@pigletscloset.com before sending your item back. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions. If we provide a prepaid return shipping label for your convenience, the cost of the return label will be deducted from your refund.

For standard returns:

• The buyer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Items must be packaged appropriately for return shipment. We are not responsible for merchandise that is damaged during return shipping due to inadequate packaging.

For sanitary and product-integrity reasons, all Squishies, Dumplings, and similar sensory products are FINAL SALE and cannot be returned or exchanged.

This final-sale policy does not limit your rights if you receive an item that is damaged, defective, incorrect, or materially different from what was ordered.

Merchandise specifically marked FINAL SALE or CLEARANCE is not eligible for return or exchange unless the item arrives damaged, defective, incorrect, or materially different from its description.

Pre-orders reserve incoming inventory specifically for you and cannot be canceled once the order has been placed.

If you no longer wish to keep a pre-order item, you may request a return after receiving it. The return request must be made within 14 days of delivery.

Pre-order returns are subject to the following:

• A 15% restocking fee will be deducted from the merchandise refund.
• The buyer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Merchandise must otherwise meet our return eligibility requirements.

If Piglet's Closet is unable to fulfill a pre-order, any payment collected for the unavailable merchandise will be refunded. Nothing in this policy limits any cancellation or refund rights required by applicable law.

Once your return is received and inspected, we will notify you if there is an issue with the return.

Approved refunds are generally processed by Piglet's Closet within 1–3 business days to the original payment method.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

We are committed to providing quality DIY products. Because project results can vary based on application, preparation, materials, technique, environmental conditions, and experience level, we do not offer refunds based solely on dissatisfaction with project results.

This does not apply to products that arrive damaged, defective, incorrect, or materially different from what was ordered.

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us at hello@pigletscloset.com within 7 days of delivery so we can help.

Please include your order number and photographs of the item. For shipping damage, we may also request photographs of the shipping box, shipping label, and interior packaging so that we can document the damage with the carrier.

Please do not discard damaged merchandise or packaging until we have responded to your claim.

If the problem is our error or the item was damaged in transit, you will not be responsible for return shipping costs.

We do not offer standard exchanges. If you would like a different item, please return the eligible merchandise according to the policy above and place a new order.

If you received a damaged, defective, or incorrect item, please contact us so we can determine the appropriate replacement or resolution.

Please do not mail a return without contacting us first.

Approved returns should be sent according to the return instructions provided by Piglet's Closet. This allows us to properly identify your return and make sure it is processed correctly.