Shipping policy
By placing an order with Piglet's Closet, LLC, you acknowledge and agree to the shipping, return, and pre-order terms outlined below.
Our standard handling time for in-stock merchandise is 1–3 business days.
Most orders are stocked, packed, and shipped directly by Piglet's Closet. Certain merchandise, including some paint products, may occasionally ship directly from a supplier and may require additional processing time.
STANDARD SHIPPING
- $6.95 Flat-Rate Shipping on qualifying in-stock orders under $50
- Free economy shipping on qualifying in-stock orders $50+
- Hawaii & Puerto Rico: $12.99 flat rate.
- $6.95 Flat-Rate Shipping on in-stock orders
- Excluded from ALL Free Shipping Offers
- Discount codes and Reward Redemptions are NOT accepted
- Rewards points may still be earned on sensory & fidget toys to use for eligible items in our store.
Carrier rates have increased significantly, particularly with current USPS pricing. In many cases, the actual cost to ship your package is more than the $6.95 flat rate you pay at checkout.
For standard shipping, Piglet's Closet will select the shipping carrier and service based on the package size, weight, destination, delivery time, and cost. Depending on your order and location, your package may be shipped using USPS, UPS, or another available carrier/service.
The shipping method shown on your tracking information may therefore differ from the service you expected at checkout.
We do not profit from shipping charges. Our $6.95 flat rate is designed to keep shipping simple and affordable while helping offset a portion of the actual cost of delivering your order.
We may ship using USPS, UPS, FedEx, or another appropriate carrier or service based on package size, weight, destination, delivery time, and cost.
Unless a specific carrier or service is expressly guaranteed at checkout, Piglet's Closet may select the most appropriate shipping method for the order.
Delivery dates and transit times are estimates unless expressly stated otherwise.
Carrier delays, weather, holidays, customs, service interruptions, supplier delays, and other circumstances outside our reasonable control may affect delivery time.
Pre-orders have their own shipping policy and do not qualify for our standard Free Shipping Over $50 offer.
A $6.95 shipping charge applies to each expected pre-order ship date. If your order contains items with different expected ship dates, shipping will be calculated separately for each shipment.
Pre-orders reserve incoming inventory specifically for you and CANNOT be canceled once the order has been placed.
Because squishy toys are final sale, pre-order squishies cannot be Returned or Exchanged after they are received.
If Piglet's Closet is unable to fulfill a pre-order, the order or affected item will be canceled and any amount collected for that merchandise will be refunded in full.
Shipping and delivery estimates are not guarantees. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.
Please refer to your order confirmation and shipping notifications for the most current information regarding your shipment.
Eligible merchandise may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be unused, unopened when applicable, and returned in the same condition in which it was received, including original packaging when applicable.
Before returning merchandise, contact us at hello@pigletscloset.com for authorization and return instructions.
For standard returns:
- The buyer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
- If we provide a prepaid return label, the cost of that label will be deducted from the refund.
Regular eligible returns are not subject to a restocking fee. The 15% restocking fee applies specifically to eligible pre-order returns.
For sanitary and product-integrity reasons, all Squishies, Dumplings, and similar sensory products are FINAL SALE and cannot be returned or exchanged.
This does not limit your rights if an item arrives damaged, defective, incorrect, or materially different from what was ordered.
Merchandise specifically marked FINAL SALE or CLEARANCE is not eligible for return or exchange unless it arrives damaged, defective, incorrect, or materially different from its description.
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, contact us at hello@pigletscloset.com within 7 days of delivery.
Please include your order number and photographs of the merchandise. For shipping damage, we may also request photographs of the shipping box, shipping label, and interior packaging.
Please do not discard damaged merchandise or packaging until we have responded to your claim.
If the problem is our error or the item was damaged in transit, you will not be responsible for return shipping costs.
Please verify your shipping address carefully before submitting your order.
Piglet's Closet is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
If a package is returned to us because of an incorrect or incomplete address, refusal, unsuccessful delivery, or another customer-related delivery issue, we will contact you regarding your options.
If you choose a refund instead of redelivery, original shipping costs are non-refundable. If the order originally received free shipping, our actual outbound postage cost may be deducted from the refund.
If you request redelivery, you will be responsible for the additional shipping cost.
If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the delivering carrier as soon as possible.
Carriers may have access to additional delivery or GPS information. Please also contact Piglet's Closet so we can provide any information reasonably available to us and assist with the carrier process when possible.
International shipping availability and rates are calculated at checkout based on destination and available shipping services.
Customers are responsible for applicable customs duties, import taxes, brokerage fees, or other destination-country charges unless otherwise indicated at checkout.
For additional return, refund, damage, DIY product, and exchange terms, please review our Return & Refund Policy.
Questions about shipping, returns, or an order may be sent to hello@pigletscloset.com.
