Shipping policy

By placing an order with Piglet's Closet, LLC, you acknowledge and agree to the shipping, return, and pre-order terms outlined below.

Our standard handling time for in-stock merchandise is 1–3 business days.

Most orders are stocked, packed, and shipped directly by Piglet's Closet. Certain merchandise, including some paint products, may occasionally ship directly from a supplier and may require additional processing time.

When tracking is available, you will receive a shipping confirmation after your order ships.

WISE OWL & DIXIE BELLE QUARTS AND GALLONS: Please allow 1–4 business days for processing. Select quarts and gallons may be fulfilled and shipped directly by our distributor.

• Qualifying in-stock orders under $50 ship for a $5.95 flat rate.
• Qualifying in-stock orders of $50 or more receive free standard shipping.
• Orders shipping to Hawaii or Puerto Rico are subject to a flat $9.95 shipping rate regardless of order total.
• Oversized, specially marked, or otherwise excluded merchandise may have different shipping charges.

Applicable shipping charges are displayed at checkout.

We may ship using USPS, UPS, FedEx, or another appropriate carrier or service based on package size, weight, destination, delivery time, and cost.

Unless a specific carrier or service is expressly guaranteed at checkout, Piglet's Closet may select the most appropriate shipping method for the order.

Delivery dates and transit times are estimates unless expressly stated otherwise.

Carrier delays, weather, holidays, customs, service interruptions, supplier delays, and other circumstances outside our reasonable control may affect delivery time.

Pre-order merchandise is not currently available for immediate shipment. The expected shipping date shown on the product is an estimate and may change.

Pre-orders do not qualify for our standard Free Shipping Over $50 offer.

• Pre-order shipping is $5.95 per expected ship date.
• Items with the same expected ship date will be combined whenever reasonably possible.
• Qualifying pre-order merchandise totaling $150 or more in a single order receives free pre-order shipping regardless of the number of expected ship dates.

If an incorrect shipping amount is charged at checkout, we will review the order and adjust or refund any shipping overcharge.

Pre-orders reserve incoming inventory specifically for you and cannot be canceled once the order has been placed.

This applies whether full payment, a partial payment, or no payment was collected when the pre-order was placed.

If you no longer wish to keep a pre-order item, you may request an eligible return after receiving it and within 14 days of delivery.

• A 15% restocking fee will be deducted from the merchandise refund.
• The buyer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• The merchandise must otherwise meet our return eligibility requirements.

If Piglet's Closet is unable to fulfill a pre-order, any payment collected for the unavailable merchandise will be refunded.

Nothing in this policy limits cancellation or refund rights required by applicable law.

For complete pre-order terms, please review our Pre-Order Terms & Conditions.

Eligible merchandise may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be unused, unopened when applicable, and returned in the same condition in which it was received, including original packaging when applicable.

Before returning merchandise, contact us at hello@pigletscloset.com for authorization and return instructions.

For standard returns:

• The buyer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• If we provide a prepaid return label, the cost of that label will be deducted from the refund.

Regular eligible returns are not subject to a restocking fee. The 15% restocking fee applies specifically to eligible pre-order returns.

For sanitary and product-integrity reasons, all Squishies, Dumplings, and similar sensory products are FINAL SALE and cannot be returned or exchanged.

This does not limit your rights if an item arrives damaged, defective, incorrect, or materially different from what was ordered.

Merchandise specifically marked FINAL SALE or CLEARANCE is not eligible for return or exchange unless it arrives damaged, defective, incorrect, or materially different from its description.

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, contact us at hello@pigletscloset.com within 7 days of delivery.

Please include your order number and photographs of the merchandise. For shipping damage, we may also request photographs of the shipping box, shipping label, and interior packaging.

Please do not discard damaged merchandise or packaging until we have responded to your claim.

If the problem is our error or the item was damaged in transit, you will not be responsible for return shipping costs.

Please verify your shipping address carefully before submitting your order.

Piglet's Closet is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, refusal, unsuccessful delivery, or another customer-related delivery issue, we will contact you regarding your options.

If you choose a refund instead of redelivery, original shipping costs are non-refundable. If the order originally received free shipping, our actual outbound postage cost may be deducted from the refund.

If you request redelivery, you will be responsible for the additional shipping cost.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the delivering carrier as soon as possible.

Carriers may have access to additional delivery or GPS information. Please also contact Piglet's Closet so we can provide any information reasonably available to us and assist with the carrier process when possible.

International shipping availability and rates are calculated at checkout based on destination and available shipping services.

Customers are responsible for applicable customs duties, import taxes, brokerage fees, or other destination-country charges unless otherwise indicated at checkout.

For additional return, refund, damage, DIY product, and exchange terms, please review our Return & Refund Policy.

Questions about shipping, returns, or an order may be sent to hello@pigletscloset.com.